Major Departments of hotel.
Hotels are run by four major departments that are front office, housekeeping, food production, food and beverage. It’s like give and take process let me explain you briefly the front office sell the rooms to the guest and housekeeping prepare the room for front office to sell. In the same way food production prepare food and food and beverage department sell the dishes to the guest. There are some of the minor departments also in the hotel like purchase department, security etc.
The descriptions of the major departments are:
Housekeeping: It is also known as accommodation operations. The main aim of housekeeping department is to keep hotel clean and maintain the property. Housekeeping department plays a very important role for guest satisfaction by keeping the property clean, comfortable and hygienic. The housekeeping department takes pride to create “home away from home”. As we all know hotel’s margins comes from rooms sales and up-keeping of rooms i.e. by maintaining rooms during guests stay and preparing room after they check out etc. Apart from rooms housekeeping is also responsible for public area cleaning, swimming pool cleaning, lobby, gardens, floors, cloak rooms, restaurants, kitchen, shopping arcade, cabanas etc.
Housekeeping department includes:
- Lost and found department.
- Horticulture department.
- Linen and Uniform room.
- Laundry department.
- Tailor room.
Front office: This is the department which is responsible for the sale of hotel rooms. Here sale means the use of hotel rooms for some time by paying a particular price for it by the guest. This is the only department which generates maximum revenue. This department holds the prime importance as it builds the image of the hotel by giving warm welcome to the guest. If guests need anything they will contact at the reception only, so front office department has the maximum interaction with guests. It does the reservation of the rooms and then as the guests check in to the hotel, registration process takes place and after this room is assigned to the guest. The front office takes the onus to ensure that the guests have the pleasant time during their stay and also takes care of the departure procedure. The entire billing and auditing process takes place in this department.
Front office department have:
- Business center.
- Information department.
- Cashier and foreign currency exchange.
- Cloak rooms and bell desk.
- Telephone exchange.
Food and Beverage Service: is the department which serves food and beverage to the guests. This is the second most revenue producing department of the hotels. Whenever guests want to enjoy meal or drinks with great ambiance they visit restaurants and bars. There are so many restaurants with different cuisines, some with live kitchen, pubs, bars and cafe which even operates 24 hours. These restaurants are based on different themes, giving guests an amazing experience. There are different types of services offered in the restaurant such as buffet service, table of the host and al a cart menu i.e. according to the card. The waiters follow all the rules of service and serve food, drinks in the finest cutlery and crockery to the guest.
Food and beverage department includes:
- Inside and outdoor catering.
- Pubs and bars.
- Room service
Food production: in this department chef prepares the world class food. All the types of cuisines are made here with different styles of cooking. The chefs prepare delicious food and put their creativity into it. You can even ask chef to prepare the food according to your taste in case of any medical reasons. These chefs work in back area so it’s not so visible department, though in some of the live kitchen you can see how your meal is being prepared. Different cuisines have different kitchen and each one has its own specialized chefs. It has a very important section as gardemanger where all the cold preparations takes place like salads, cold dressings etc and also has pre preparation kitchen where basic preparation of food is done. For Kitchen hygiene and cleanliness, hotel has kitchen stewarding department which clean the kitchen as well as washes the utensils and in small hotel housekeeping takes care of cleanliness.
Food production department includes
- Garde manger or cold storage room.
- Pre preparation kitchens
- Tandoor section
- Kitchen stewarding